Here are the most frequently asked questions (FAQ) from our users. You may find a solution to your question here, so we recommend reviewing these before reaching out to the IPICD.
1. Assistance required: I have forgotten my password.
To reset your password, visit our reset password page, enter the email address associated with your account, and click “Reset Password”. Then, check your email for a link to reset your password. Be aware that some systems may block this email for security reasons, or it may be flagged as spam. If you don’t receive the reset password email, please contact staff@ipicd.com.
2. I am experiencing issues with taking/submitting quizzes or advancing in my lessons. The buttons to proceed are unresponsive.
To ensure you are using an up-to-date and modern browser, please try accessing the site with a different browser if possible. Some online training components may need features that your current browser lacks due to IT restrictions or lack of support. Often, an outdated version of Internet Explorer is to blame. For optimal performance, consider using one of the recommended browsers if available.
Microsoft Edge
Google Chrome
Mozilla Firefox
Apple’s Safari (Mac, iPhone, and iPad)
Users have utilized their smartphones and tablets to complete the quiz and subsequently print their certificates from a computer. Our training site is compatible with mobile devices, and typically, app stores provide the most recent browser versions. Both Android and Apple app stores offer downloads of Microsoft Edge, Google Chrome, Mozilla Firefox, among many others.
3. My certificate does not show my name.
You need to visit your profile page and verify your account shows your name. If it does not, you need to scroll to the bottom of the page to update your name. Once updated, view your certificate again, and your first and last name will show.
4. Where can I find my certificate after I finish the assessment?
You can locate your certificate on your profile page, under the completed program section. To view your certificate, click on the blue arrow located to the right of the program details.
If you do not see your question, please contact us, staff@ipicd.com
Thank you,
IPICD Staff