Below are the most Frequently Asked Questions (FAQ) from our users. A solution to your question may be below, and we suggest checking first before contacting the IPICD.
1. Help! I forgot my password.
Visit the Lost Password page, type in the email address you used for your account, and click “Get New Password”. Check your email account link to reset your password. Some systems will block this email due to security, and others may mark as spam. Please email [email protected] if you do not receive the reset password email.
2. I am having a problem taking / submitting the quiz, or progressing in my lessons. The buttons to progress do not respond.
If available, please use another browser to verify you are using a current and modern browser. Certain components of online training may require features of your browser that have been blocked by your IT department, or are not supported by your browser. Usually an older version of Internet Explorer is the cause. Please try one of the following browsers for best results if possible.
We have had users use their smartphones and tablets to take the quiz, and then print their certificate from the computer. The training site does support mobile devices, and usually your app store has the latest browsers for the best experience. Android and Apple app stores do have Google Chrome and Mozilla Firefox available to download.
3. My certificate does not show my name.
You need to visit your profile page and verify your account shows your name. If it does not, you need to scroll to the bottom of the page to update your name. Once updated, view your certificate again, and your first and last name will show.
4. Where can I find my certificate after I finish the assessment?
Your certificate can be found on your profile page under the program you completed. Click the blue arrow to the right of the program to view your certificate.
If you do not see your question, please contact us, [email protected]